Laser Xperts, Inc. Terms and Conditions

To better provide our customers, we have listed our policies concerning orders and returns below.

Credit:
Application for credit is required for terms. All information must be filled out for review and a current valid credit card is on file. Credit approval can take up to 7 days. Corporate financial statements are required for higher credit limits. Return check charge is $35.00 and must be repaid by cashiers check or money order.

Terms:
1. Prepaid; credit card. All prices indicated are based with a 4% cash discount.
2. Prepaid; Paypal. All prices indicated are based with a 4% cash discount.
3. Prepaid; cashiers check and company checks. All orders process, ship, and are available for pickup after check has cleared (10 working days).
3. Net 15 days; individuals and small businesses upon credit approval. Terms are net 15 days from date of invoice.
4. Net 30 days; corporations and/or agencies upon credit approval. Terms are net 30 days from date of invoice.
5. Past Due invoices are 2% a month PLUS any legal fees.

Minimum Order Charge: Minimum shipping charge of $6.00 or actual rate. Each order will include a $3.50 processing fee. There is no minimum quantity or value.

Freight Policy: All packages are delivered via FedEx. All orders are guaranteed in accordance with carrier policies. (Regions outside the FedEx standard delivery areas are excluded from next business day deliveries.) All orders over 100-lbs. ship via FREIGHT service and are charged actual rates + $25 for palletizing. Insurance fees of $.35 per $100.00 value will be added on all orders.

Hazardous Materials:
Additional charges may be incurred for the shipping and handling of hazardous materials.

Prices, Specifications and Policies:
Laser Xperts, Inc. reserves the right to update prices, product specifications and policies at any time without notice. Laser Xperts, Inc. and its vendors assume no liability for damages resulting from the use of consumables in any manufacturer's machine other than normal vendor warranties. All products are priced per each. To the best of our knowledge, all information in this web site is deemed correct and accurate. Should there be an error, please notify Laser Xperts, Inc. immediately. Compatibles, ordering, and ordering information is the responsibility of the buyer. Should there be any questions regarding compatibility, please notify Laser Xperts, Inc. before ordering, and we will research your question and notify the buyer of the results.

Returns and Authorizations:
All returns require a Return Material Authorization (RMA) number PRIOR to the return on any product. All returns received without an RMA will be refused. Please call our office for an RMA number and shipping instructions. RMA numbers are valid for 15 days from the date of issue. The product and the manufacturer's boxes must be in resalable condition to receive credit. There are NO refunds. Any unauthorized returns will be shipped back at the customers' expense. All returns must be sent freight pre-paid. Freight will only be credited for Laser Xperts, Inc. errors. Please have the following information available:
1. Your account number.
2. The invoice/order number.
3. Quantity to be returned.
4. Manufacturer part number.
5. Reason for return.

Shipping Damages:
All packages are inspected and packed well before shipping to ensure they are in good condition. If you receive a damaged package, please note the problem when signing the receipt and inform both Laser Xperts, Inc. and the freight carrier. All claims must be made within two (2) days, 48 hrs, of delivery. Keep all boxes and packaging until further advised.

Shipping Errors:
All return requests resulting from shipping errors along with requests for stock rotations must be made no later that 7 days after the invoice date. Shipping error caused by the customer and stock rotations will be subject to a 20% restocking fee. All items (including those shipped in error) must be returned in resalable condition or they will be deemed defective and subject to the same rules as other defective returns.

Hardware Products:
When returning hardware products, it is necessary to contact Laser Xperts, Inc. to obtain a RMA number. All return requests must be made within 2 days (48 hrs) of receipt. Returns must be unused, unopened and in resalable condition. A restocking fee of 20% or $25.00 per unit (whichever is greater) will be charged. Defectives and DOA machines will be tested upon receipt at Laser Xperts, Inc. If the machine is defective, it will be repaired and returned or a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense.

Defective Returns:
Contact LXI to receive an RMA. Defective product must be returned within 10 days of the original invoice date and accepted to manufacturer return policies. No defective returns will be accepted for special order items, power supplies, or diskettes. Additionally, Laser Xperts, Inc. does not accept defective returns on certain copier and fax supplies. (i.e.; bottled copier/toner supplies) All sales on these items are final and returns will only be accepted if the product is in resalable condition.

Laser Xperts, Inc.
toll free - 1-877-856-2712
phone - 520-886-8301
fax - 520-751-4894
e-mail - mail@laserxperts.com

www - laserxperts.com