Customer Service
Laser Xperts, Inc. (LXI) Terms and Conditions

To better provide our customers, we have listed our policies concerning orders and returns below.

Privacy Statement

We understand the importance of protecting your personal information and we are committed to safeguarding your privacy online. This website does not collect personal identity information except when you specifically and knowingly provide it. We also take precautions to protect your personal information.

We do not sell or rent your name, email address or personal information to any third party. All personal information (including credit card information) is protected from unauthorized access via high levels of encryption and security, meeting all current PCI standards.

Item Condition Definitions

 ‘NEW Factory Sealed’ – Item is new, genuine manufacturer product, in a retail sealed manufacturer box. Manufacturer warranty may apply, but is NOT included.

‘NEW Other’ – Item is new bulk, genuine manufacturer product, and will be in a generic brown box.   

‘OEM Factory Refurb’ – Item is Manufacturer refurbished and will be in a manufacturer retail / refurbished box. Manufacturer warranty may apply, but is NOT included. 

‘Repair / CORE’ – Item is end of life, spent; and good for parts, rebuilds, or exchanges only and will be in a generic brown box. NOT intended to be directly installed. These items have no warranty, sold AS IS. 

‘Seller Refurbished’ – Item is refurbished by LXI. Cleaned, tested, updated firmware, parts and components replaced to meet OEM specifications and packed in a generic brown box. May have minor cosmetic imperfections. 

‘USED’ – Item is used and will have signs of use; such as scuffs, scratches, dings, dents and various handling indicators. Although imperfect visually, item will perform and will be in a generic brown box.

 For more information to a specific item, click on ‘additional information’ from the item specific page. There you will see weight, dimensions, warranty, condition, exchange, compatible part numbers, and related information.

Credit

In order to apply for credit, you must show a history of purchasing from LXI in excess of $2000 a month for the past 3 months. Application for credit is required for terms. All information must be filled out for review and a current valid credit card is on file. Credit approval can take up to 10 days. Corporate financial statements are required for higher credit limits. Return check charge is $35.00 and must be repaid by cashiers check, money order or CC.

Terms

  1. Prepaid; credit card. Visa, MC, and Amex (subject to +3% merchant fee).
  2. Prepaid; Paypal (subject to +3% merchant fee).
  3. Prepaid; cashiers check and company check. All orders process, ship, or are available for pickup after check has cleared (10 working days).
  4. Net 15 days; individuals and small businesses upon credit approval. Terms are net 15 days from date of invoice.
  5. Net 30 days; corporations and/or agencies upon credit approval. Terms are net 30 days from date of invoice.
  6. Past Due invoices are 2% or late fee of $25, (whichever is greater) per month PLUS any legal fees.

Freight Policy

All packages are delivered via FedEx, UPS, or USPS. All orders are guaranteed in accordance with carrier policies. (Regions outside the FedEx / UPS / USPS standard delivery areas are excluded from next business day deliveries.) All orders over 125-lbs. ship via FREIGHT service and are charged actual rates + $25 for palletizing.

We can bill your FedEx, UPS, or DHL account should you prefer. Insurance will be added for orders over $200 unless specified otherwise. Customer is responsible for all related shipping charges, fees, claims, duties, taxes and tariffs. 

Hazardous Materials

Additional charges may be incurred for the shipping and handling of hazardous materials.

Prices, Specifications and Policies

LXI reserves the right to update prices, product specifications and policies at any time without notice. LXI and its vendors assume no liability for damages resulting from the use of consumables or related parts in any manufacturer's machine. All products are priced per each, unless otherwise noted. To the best of our knowledge, all information in this web site is deemed correct and accurate. Should there be an error, please notify LXI immediately. Compatibility, ordering, and ordering information is the responsibility of the buyer. Should there be any questions regarding compatibility, please notify LXI before ordering, and we will research your question and respond to you ASAP.

Returns and Authorizations - Overview

All returns require a Return Material Authorization (RMA) number PRIOR to the return of any product. Please call our office to start the RMA process. Box, packing material, all inserts and contents should be used upon return shipping to help avoid damage. Items must be received in the condition it was shipped to you. Returns must be sent freight pre-paid. Freight will only be credited for LXI errors.

 Any return received without a valid RMA number on the package will be invalid. RMA numbers are valid for 10 working days (2 weeks) from issued date.

Special orders, toner, power supplies, and end user consumables are NOT eligible for refund, as these can only qualify for store credit.

 Please have the following information available when contacting us:

  1. LXI invoice / order number.
  2. Part number.
  3. Quantity to be returned.
  4. Reason for return.

There are 3 categories for RMA returns:

  • Broken or Damaged
  • Good part return
  • Defective Warranty return

Broken or Damaged

This section pertains to items shipped by LXI; which upon receipt are broken or damaged. All items are tested, QC’d, packed, and inspected prior to shipping. This means items arriving broken or damaged have incurred shipping damage from the carrier.

If you receive a broken or damaged part; please note the problem when signing the receipt (if applicable), and inform both LXI and the freight carrier.      

<<   All claims must be made within ten (10) days of delivery.   >>

NO EXCEPTIONS. Keep all boxes and packaging until further advised by LXI.

Good part returns (GPR)   *(Minimum $25 restock fee)

This policy pertains to return requests for good parts. Items must be in RESALABLE condition; otherwise, they will be deemed defective and subject to the same rules as other ‘Defective Warranty Returns’. LXI is not responsible for return product damaged in transit from improper packing OR handling of your carrier. Damaged items will be available for pickup and held for 5 days to claim against your carrier and will have no warranty with LXI.

Contact LXI to obtain an RMA. GPR requests are considered within and up to 90 days of invoice date. Refund (or store credit) will be according to the condition of the item in one of two ways; either SEALED or OPENED.

 IF the item, package, and box are SEALED; (up to 90 days) 

            - within 29 days or less from date of invoice

                        - REFUND item only minus 15% restock fee, or

                        - STORE CREDIT item only in FULL.

            * - within 30-90 days from date of invoice

                        - REFUND item only minus 25% restock fee, or

                        - STORE CREDIT item only minus 20% restock fee.          

IF the item, package, and box are OPENED; (up to 30 days)

            * - within 14 days or less from date of invoice

                        - REFUND item only minus 25% restock fee, or

                        - STORE CREDIT item only minus 20% restock fee

            * - within 15-30 days from date of invoice

                        - REFUND item only minus 40% restock fee, or

                        - STORE CREDIT item only minus 35% restock fee.

 If you ordered the wrong part, and the order is within 30 days of invoice, we will allow full credit on the original price towards the purchase of the correct part (shipping not included).

Defective Warranty Returns

This policy pertains to items that are defective; otherwise they will be deemed GPR (good part return) and subject to the same rules as other GPR. LXI is not responsible for return product damaged in transit from improper packing OR handling of your carrier. Damaged items will be available for pickup and held for 5 days to claim against your carrier and will have no warranty with LXI.

Defective product must be claimed within 30 days of the original invoice date. Before an RMA is issued, contact LXI tech support to help troubleshoot and determine the problem with a solution. If the item is related to the symptom or error, your option for an RMA will be to fix and return or exchange for another.

Once the item is returned, LXI will inspect, test, and confirm problem and either fix and return or exchange for another.

 If LXI is unable to repair or replace the item (LXI is out of stock), LXI will issue a refund or store credit for the item only, in full.

Advanced Exchange

If you need a replacement part before the defective part is returned (advance exchange), you will need to order another as a replacement invoice. Once the defective part is returned and the warranty is confirmed, we will issue a refund against the replacement invoice. If the defective part does not qualify under warranty, there is no refund for the replacement item.

No refunds will be accepted for special order items, toner, power supplies, or user replacement consumables.

  

Laser Xperts, Inc.

toll free - 1-877-856-2712
phone - 520-886-8301
fax - 520-751-4894
E-mail address is; mail@laserxperts.com
Web site address is; www.laserxperts.com

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